The Independent Nurse is a CQC-registered private nursing service based in Bristol. We are committed to protecting your personal information and respecting your privacy. This notice explains how we collect, use, and safeguard your data when you use our services or visit our website.

Data Controller: The Independent Nurse
Contact: info@theindependentnurse.com | 07752 281227

We may collect and process the following personal data:

• Identity and contact details – name, date of birth, address, phone number, email.
   
• Health and medical information – relevant details necessary to deliver safe clinical care.
   
• Financial details – payment information for invoicing and transactions.
   
• Technical data – IP address, browser type, and cookies when you use our website.
   

We process your information only when we have a legal basis to do so. This includes:

• Providing healthcare services (performance of a contract with you).
   
• Managing appointments, billing, and communication (legitimate interests).
   
• Maintaining accurate medical records (legal obligation under healthcare regulation).
   
• Meeting our regulatory duties (CQC, NMC, HMRC, ICO compliance).
   
• Improving our website and services (legitimate interests).
   

We will never use your data for marketing without your consent.

We only share personal data when necessary and lawful, for example with:

• Laboratories, pharmacies, or other healthcare professionals involved in your care.
   
• Regulators (CQC, NMC, HMRC, ICO) when legally required.
   
• Service providers (IT, secure email, payment systems) under strict data protection agreements.
   

We do not sell your information to third parties.

We use appropriate technical and organisational measures to protect your information, including encrypted email, secure servers, and access controls.

We keep medical records for the period required by law and professional standards (typically 8 years, or until a child reaches 25 years old). Non-clinical data is kept only as long as necessary to fulfil the purpose it was collected for.

You have the right to:

• Access your personal data.
   
• Request correction of inaccurate data.
   
• Request erasure of your data (where applicable).
   
• Restrict or object to processing.
   
• Request transfer of your data.
   
• Complain to the ICO if you believe your rights are not being upheld.
   

To exercise your rights, please contact us at info@theindependentnurse.com.

Our website may use cookies to improve your browsing experience. You can control cookies through your browser settings.

We may update this notice from time to time. The latest version will always be available on our website.

If you have any questions about this Privacy Notice or how we handle your data, please contact:

📧 info@theindependentnurse.com
📞 07752 281227

You also have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.