The Independent Nurse

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    • Home
    • Nursing services
      • Blood Draw
      • ECG
      • IV Infusions
      • Medication Administration
      • Microsuction Wax Removal
      • Therapeutic Venesection
      • Vitamin Injections
      • Wound Care
    • Make a Booking
    • Contact
    • About Us
    • Cancellation Policy
    • FAQs

info@theindependentnurse.com

The Independent Nurse

Signed in as:

filler@godaddy.com

  • Home
  • Nursing services
    • Blood Draw
    • ECG
    • IV Infusions
    • Medication Administration
    • Microsuction Wax Removal
    • Therapeutic Venesection
    • Vitamin Injections
    • Wound Care
  • Make a Booking
  • Contact
  • About Us
  • Cancellation Policy
  • FAQs

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Appointments, Cancellations and Sample Handling Policy

At The Independent Nurse, we value your time and are committed to providing high-quality care. When you book an appointment, that time is reserved exclusively for you. This policy sets out our approach to cancellations, incomplete appointments, and unprocessed samples, to ensure fairness for all patients and sustainability for our service.

How to Cancel an Appointment

If you need to cancel, please notify us as early as possible:

  • Phone: 07752 281227
     
  • Email: info@theindependentnurse.com
     

Please note:

  • Cancellations must be made by phone or email
     
  • We do not accept cancellations via text or social media
     
  • Required notice periods must be met to avoid charges
     

Minimum Notice Periods

Appointment TypeNotice RequiredPre-booked AppointmentAt least 24 hoursSame-day BookingAt least 4 hours  

Charges for Missed or Incomplete Appointments

ScenarioFee ChargedNon-attendance (no notice given)50% of appointment feeArrival more than 45 minutes late50% of appointment feeCancellation on arrival – Clinic50% of appointment feeCancellation on arrival – Home Visit100% of appointment feeAppointment attended but could not be completed due to missing paperwork, incomplete kits, incorrect forms, or other external issues outside of our control50% of appointment fee  

Unprocessed or Rejected Samples

If a sample cannot be processed or is rejected by the laboratory due to factors outside of our control (e.g. incomplete kits, missing forms, unsuitable sample collection devices, or third-party booking issues), the following applies:

  • The appointment will be considered complete, and the relevant charge applies
     
  • We are not responsible for courier delays, kit contents, or third-party errors
     
  • Repeat appointments will be charged separately unless otherwise agreed in writing
     

How Charges Are Applied

  • Cancellation or missed appointment fees are invoiced directly to your account
     
  • All outstanding balances must be settled before further appointments can be booked
     

Why We Have This Policy

This policy ensures that:

  • Clinical time and resources are used efficiently
     
  • Other patients have the opportunity to access care
     
  • We can continue to offer high-quality services sustainably
     

Questions or Concerns?

If you're unsure how this policy applies to your situation, please contact us:

  • Phone: 07752 281227
     
  • Email: info@theindependentnurse.com
     

We’re happy to support you in navigating any difficulties where possible.


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